Return Policy
We are very sincere in our desire to make your shopping experience a pleasant
one. Therefore, our return policy is simple: If you are not happy with your
purchase, just return it to us (return postage is your responsibility) within
10 days and we’ll credit the entire purchase price of the ornament(s)
to the credit card you used on your order.
·
EXCEPTIONS: Ornament Express will not be responsible:
- If you misspelled a word or incorrect date during the
check-out process.
- If you purchased additional quantities by accident.
- If you do not like where the writing has been placed by our
personalizer.
- If you do not like the style of handwriting used by our
personalizer.
All refunds
must be emailed to us within ten (10) days of receipt of order at admin@ornamentexpress.com. Please
be sure to include your order number as it appears on your order confirmation
email.
After you have emailed us, orders are to be shipped
back to:
Ornament Express 17
Demont St., Smithtown, New York, 11787