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Return Policy
We are very sincere in our desire to make your shopping experience a pleasant one. Therefore, our return policy is simple: If you are not happy with your purchase, just return it to us (return postage is your responsibility) within 10 days and we’ll credit the entire purchase price of the ornament(s) to the credit card you used on your order.

·         EXCEPTIONS:  Ornament Express will not be responsible: 

  •    If you misspelled a word or incorrect date during the check-out process.
  •      If you purchased additional quantities by accident. 
  •     If you do not like where the writing has been placed by our personalizer. 
  •      If you do not like the style of handwriting used by our personalizer.


All refunds must be emailed to us within ten (10) days of receipt of order at admin@ornamentexpress.comPlease be sure to include your order number as it appears on your order confirmation email.

After you have emailed us, orders are to be shipped back to:

Ornament Express 17 Demont St., Smithtown, New York, 11787


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