SHIPPING POLICY
All orders are shipped through USPS Priority or First Class Mail. Orders leave
our facility (located in Smithtown, New York) within 3 business day and USPS states 2-3 days delivery time to
all domestic addresses. During the holiday season (Thanksgiving to Christmas) orders may take 5 days to process. Our facility is closed from 12/21/20 through 1/4/21. Orders placed during this period will ship after 1/4/21.
USA
Shipping Costs
Our shipping charges are determined by the total dollar amount of
your order, excluding applicable sales tax. Shipping rates are calculated at the checkout stage of ordering. The rate will be calculated from the shipping address entered. You will see the amount before you enter payment information.
Free Shipping off on U.S. domestic orders when you buy 5 or more items.
Canada Shipping Costs:
Unfortunately we are no longer shipping to Canada
HOLIDAY SHIPPING:
The USPS states to ensure delivery by 12/24/2020 within the US, all orders must be placed by 12/18/2020.
USPS states that delivery is not guaranteed. Scheduled delivery and date and time depend on origin, destination and Post Office acceptance time
Ornament Express is not responsible in the
following:
- Late, lost or misdirected
orders due to USPS delivery issues or customs detainment.
- If your order is returned to us
because you entered an incorrect address during check-out, a $6.95 reship
fee will be charged.
- If a package has been scanned
by a USPS postal carrier and confirmed as delivered, but you state you did
not receive it.
- If an order is Out for Delivery
and has a Delivery Status Not Updated status.
- If a package is missing after
being confirmed delivered by your USPS Carrier.
- If your order is delayed due to
weather conditions or any other condition out of the control of the USPS
or Ornament Express.
- If a package is lost while in
the possession of the USPS.
- If you are a registered
returning customer and use an old address that is no longer yours.
Please see Contact Us for any issues with orders received.