SHIPPING POLICY

We ship to USA and Canada

FREE USPS Priority Mail Shipping on domestic orders over $50 to one address.

   Orders are shipped thru USPS Priority Mail to ensure proper handling.  Orders leave our facility within 3 business day and USPS states 2-3 days delivery time to all domestic addresses.

 USA Shipping Costs

• Orders up to $29.99 ==  $6.75 
• Orders $30 to $49.99  ==  $7.75
• Orders $50 & Over  == FREE
• Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.

 

 Handling Fees:

Certain larger items (table toppers) are very expensive to ship and will have a handling fee added. If there is a fee it will be noted during the ordering process.

 Express Shipping

Express shipping is offered at additional charges.  Express Shipping does not qualify for Free Shipping. Prices will be calculated at checkout.       

 CANADA Shipping Prices

All sales are in U.S. Dollars

Shipping cost for Ornaments to Canada (2-3 weeks for delivery)       

• Orders to $75.00  ==              $17.95
• Orders $75.01 to $160.00 == $24.95
• Orders $160.01 to $300.00 == $37.95                                                    

 

 HOLIDAY SHIPPING:

The USPS states to ensure delivery by 12/23 within the US, all orders must be placed by 12/19.

USPS states that delivery is not guaranteed. Scheduled delivery and date and time depend on origin, destination and Post Office acceptance time

Express Mail orders must be placed by 11am EST 12/21 to ensure delivery by the 23th of December.

Canada: We ship to Canada regularly without a problem; however Canada Customs does hold packages for inspection. Many more are held for inspection between 12/1 and 12/20. Withheld packages take 3-4 weeks to be delivered. Order early! Canadian postal service does not utilize the USPS-issued tracking number; therefore we cannot track an order to Canada.  We would advise you to allow a month for delivery.  To ensure delivery by 12/24, orders to Canada must be placed by 11/29.

Processing of Orders:

All orders will be personalized and shipped from our facilities within 3 business days (unless we contacted us regarding an issue with your order).  Please note during the busy holiday season (Thanksgiving to Christmas) orders may take 3-5 business days to process. The USPS priority mail system says shipping takes 2-3 business days for shipping from when the order leaves our facility.  Please note we ship from Smithtown, New York.  Once your order is shipped you will receive an email with tracking information from USPS Priority Mail.  Please refer to below for any delivery issues:

Ornament Express is not responsible in the following:

• Late, lost or misdirected orders due to USPS delivery issues or customs detainment.
• If your order is returned to us because you entered an incorrect address during check-out, a $6.95 reship fee will be charged.
• If a package has been scanned by a USPS postal carrier and confirmed as delivered, but you state you did not receive it.
• If an order is Out for Delivery and has a Delivery Status Not Updated status.
• If a package is missing after being confirmed delivered by your USPS Carrier.
• If your order is delayed due to weather conditions or any other condition out of the control of the USPS or Ornament Express.
• If a package is lost while in the possession of the USPS.
• If you are a registered returning customer and use an old address that is no longer yours.